Call Service Est. 1951
Australian owned and operated - notice the difference

Call Service started life as a Doctors' telephone answering service in 1951. It was the first 24 hour Telephone Answering Service in Australia.

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OUR SERVICES

How Can We Help You

Call us for further enquiries

(03) 9387 1000
About Us

24/7 Live Phone Answering Service Australia

  • We have over 70 years’ experience in the Telecommunications Industry
  • Up to 75% of clients are known to hang up upon hearing an answering machine or voice mail
  • We can provide you with a personalised service to meet your requirements
  • All calls are answered and processed in Melbourne, Australia
  • Dedicated lines allows us to professionally answer with your company name

What We Can Do

Answer the phone

Answer the phone

Answer the phone in your company or personal name

Send messages

Send messages

Send messages to your mobile, cell pager or email

Follow up procedures

Follow up procedures

Call your staff to follow up on urgent messages

Pager supply

Pager supply

Supply the latest in high technology SIM-card based pagers

Collect information

Collect information

Collect information from callers responding to a marketing or promotional campaign

Take messages

Take messages

Take messages when your office is closed

What customers say about us

I would like to express my extreme gratitude for the expert way in which Call Service has handled my requirements over the past thirty seven years. Without a doubt your expert service to the community has saved many thousands of lives, and I personally have been able to sort out many potentially dangerous situations at a far earlier stage thanks to the efforts of your excellent staff.

Dr Ken Sleeman

I must be your longest surviving customer of your excellent service.

Since I first went into practice, I have had nothing but the highest respect for your service and even with SMS mobile phones, nothing can replace the personal service your staff have always provided.

Dr Bill Wilson

We have been using Call Service for 15 years now to assist us with our overflow of calls during the day and after hours for when the business is closed. Using this service after hours has been instrumental in maintaining our current clients with their emergency signage needs. In recent years we also have been taking advantage of their OH&S Service (Lone worker) to help deal with our staff when they are working after hours and in dangerous situations.

We have always found the staff at Call Service to be extremely pleasant and professional to deal with and pricing is exceptionally fair.

Andre Zsembery
Managing Director

Frequently Asked Questions

What is an answering service?

An answering service is a communications provider employed by a business to handle incoming phone calls. The phone is answered by a real person, a message is taken, and the message is sent per the instructions of the business. Our answering services are designed to help businesses field incoming phone calls 24 hours a day, 7 days a week, 365 days a year, especially in cases where staff are not available.

Why get an answering service?

We know that up to 75% of callers will hang up when they hear a voicemail message. To avoid missing important calls, we have operators available 24/7 to capture any required information in an SMS or email message. This will enable you to better prioritise and manage your workflow, with the added benefit of your clients being able to speak with a human instead of a recording.

How flexible is your service?

We pride ourselves on providing a personalised service that supports your business, and we offer the flexibility to vary your service as your business needs change. We currently fulfil a range of special requirements for our clients and recommend discussing your needs with our friendly team.

Call us to discuss your individual requirements and see how we can assist you.

Do you require lock-in contracts?

No.

Do you charge additional fees?

We do not charge any transaction fees and have no hidden start up fees.

Call us for further enquiries

(03) 9387 1000

Over 70 years of continuous operation, wholly Australian owned

Call us for further enquiries

(03) 9387 1000